Shipping Policy

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Shipping Policy - GoldenSeek

Shipping Policy for GoldenSeek

Effective Date: June 26, 2025

Last Updated: June 26, 2025

1. Shipping Regions & Countries

We treat all orders equally, ensuring a high level of service quality. We offer shipping to most major countries and regions.

Deliverable Regions: United States, Canada, United Kingdom, Australia, European Union, and select countries in Asia.
Non-deliverable Regions: We currently do not ship to sanctioned countries/regions (such as Iran, Syria, North Korea, Russia, Belarus), active conflict zones, P.O. Boxes, and APO/FPO/DPO military addresses due to carrier restrictions on metal detectors.

2. Order Processing Time

Order processing time refers to the time required to prepare your order for shipment after it is placed.

Standard Products: Order processing typically takes 1-3 business days.
Custom Products: Order processing time for custom products varies depending on the specific customization requirements.

3. Estimated Delivery Time

Once your order is processed and shipped, the estimated delivery time (Shipping Time) is as follows:

Standard Shipping: 3-7 business days.

Please note that shipping times are estimates provided by our carriers. Total Delivery Time = Order Processing Time + Estimated Delivery Time.

4. Shipping Costs

Your shipping cost may vary depending on the type, quantity, and weight of your package. Shipping rates also depend on your location and the required shipping speed.

At GoldenSeek, orders over $100 are eligible for free shipping to all our deliverable countries. Orders under $100 will incur a shipping fee.

Please Note: Due to high transportation costs resulting from customs policies, international situations, and long shipping distances, we are temporarily suspending our free shipping promotion for the Middle East, Africa, and South America.

To get a shipping quote, please add your selected items to your cart and enter your shipping address on the checkout page.

5. Customs, VAT, and Regulations

Customs and VAT: Some countries impose customs duties and value-added tax (VAT) on goods imported from China. We are responsible for covering any such additional taxes and fees levied by your government for the delivery of your package. Customers do not need to pay customs and VAT; you only pay for the product cost and shipping fee.

[Notice]: Due to adjustments in Brazil's customs policy, customers located in Brazil may be responsible for handling and paying their own customs duties and taxes.

Customs & Regulations: It is your responsibility to check your local postal regulations for restricted items, as we cannot be held liable for any items that are rejected or not accepted by a specific country's customs.

6. Tracking & Delivery Information

Tracking: Once your order has shipped, you will receive an email containing your tracking number. It may take a short period for tracking information to update.
Address Accuracy: Ensure your shipping address is entered correctly, including street numbers, apartment details, and postal codes. We are not responsible for lost or delayed packages due to incorrect address input.